Q. When can I expect my order?

A. We ship most orders via U.P.S. Most orders leave Sportjunk within 24 hours.   Please allow up to additional 10 business days to deliver your order to your home.

Q. When do I receive an order confirmation?

A. The last page you will see after you have placed your order is your order confirmation.  Please make sure you print it, due to it being your receipt.   

Q. How Much Does Shipping Cost?

A. When you check out, before you enter your credit card information, you will be shown how much shipping will cost.  It is on the same page where you enter your customer information.

Q. How do I pay by check or money order or school purchase orders?

A. We do not accept checks, but you may send money order or purchase orders from schools. Order the item just like normal. On the page where you enter in your information, click the "For Mail and Fax Orders" button to display the order information. Print this out and mail it to us with your money order, or send it with a copy of your purchase order

Q. Can I return anything?

A. You can return any unused item up to 30 days after you receive it (Unless it has been customized). Just send it back to us with a note (preferably with your order number) explaining what was wrong. You CANNOT return any item that has been used, unless it is defective.

Q. I've used a bat and I don't like it or it was defective.  Can I send it back?

A. Unfortunately, the only way we can take a bat back is if it is unused.  You CANNOT return a bat to us that has been used for a refund, no exceptions.  If the bat is defective, you must contact the manufacturer about their warranty policy, and send it to them.

Q. Do you ship international?

A. Yes, but because of the growing concern over Internet fraud and the general imperfect process of verifying International orders, we have made certain requirements necessary in order to complete orders billed or shipped overseas:

1. At this time we require that all orders billed or shipped out of the U.S.A. must be phoned in to our offices in order to be completed. A qualified sales representative will outline your payment options, as well as being able to place your order immediately. Our phone number is 817-303-6620.

2. American Express credit/charge cards or a Wire Transfer are the preferred methods of payment for International Orders.

3. VISA/MasterCard credit cards are the most difficult to verify and may take longer to process. If verification cannot be properly confirmed, SportJunk reserves the right to refuse the credit card issued and require that a wire transfer or an American Express card be the only method used for payment. Please keep this in mind before ordering.

4. No orders will be shipped out if verification cannot be confirmed.